At MELORENTH, we strive to provide the best service possible. Should you be dissatisfied with your purchase, our refund policy outlines the conditions and procedures for obtaining a refund.

Eligibility for Refunds

Refund requests must be made within 30 days of the purchase date.
The item must be unused and in the same condition you received it.
The item must be returned in the original packaging.
Proof of purchase is required.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

Gift cards
Downloadable software products
Some health and personal care items

Refund Process

To begin the refund process, please contact our customer service at [email protected]. Once your request is received, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].